ABOUT US

Norvellm™
Legal & Support Center

Company Hangzhou Yunjin Zhilian Technology Co., Ltd.

Brand Norvellm™

Legal Representative Tong Yong

Address Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Email service@norvellm.com

Phone +86 17838730219

Customer Service Hours 8:00 AM–10:00 PM

Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Welcome to Norvellm™

Norvellm™ is a customer-oriented retail brand operated by Hangzhou Yunjin Zhilian Technology Co., Ltd.

Our purpose is to provide customers with a clear, reliable, and easy-to-understand shopping environment through transparent product information, accessible customer communication, and clearly defined service standards.

We believe that a professional online store should make important information easy to find. Customers should be able to understand who operates the brand, how to contact the company, what information applies to products, and how support procedures work after purchase.

Our Approach to Product Information

Norvellm™ aims to provide product information that helps customers understand the characteristics and intended use of each item.

Depending on the product category, information may include:

Product images;
Product descriptions;
Materials;
Dimensions;
Functional details;
Usage guidance;
Compatibility information;
Product specifications;
Care recommendations where applicable.

Customers are encouraged to carefully review the applicable product information before submitting an order.

Product Presentation Standards

We aim to present products as accurately as reasonably possible.

Because products may be displayed through different screens, lighting environments, photography conditions, and manufacturing batches, minor differences may occasionally occur.

Examples of reasonable variations may include:

Slight color differences caused by display settings;
Small measurement differences caused by manual measurement methods;
Packaging updates;
Minor appearance differences that do not affect product function.

A minor variation that does not materially affect the essential characteristics or intended purpose of a product does not automatically represent a product inconsistency.

If a customer believes that an item received is materially different from its applicable description, the customer may contact our support team for review.

Customer Communication Principles

Norvellm™ focuses on clear and responsible communication.

We aim to provide information that is:

Understandable;
Accurate;
Relevant to the product or service;
Consistent across our website pages.

We do not intend to create misleading impressions through unsupported claims, unclear descriptions, or inaccurate representations.

Service Time Standards

To maintain consistency across Norvellm™ customer service procedures, the following timeframes apply:

Return Period

Eligible products may be requested for return within:

30 calendar days after delivery

Customers should contact support before sending any return.

Refund Processing Time

Approved refunds are generally completed within:

7–10 business days

The timeframe begins after the applicable review and approval process has been completed.

Transportation Time

Estimated transportation generally takes:

3–7 business days after dispatch

Transportation time refers to carrier transit after dispatch.

Actual delivery timing may vary depending on destination, carrier conditions, regional circumstances, and other transportation factors.

Customer Support Response Time

Customer inquiries are normally reviewed and responded to within:

3 business days

Product Concerns and Assistance

Customers should contact Norvellm™ if they experience concerns involving:

Damaged products;
Defective products;
Incorrect products;
Missing components;
Products materially inconsistent with descriptions.

To help us review a request efficiently, customers may provide:

Order information;
Product details;
Photographs;
Videos;
A description of the issue.

After reviewing the available information, we will determine an appropriate solution based on the specific circumstances.

Responsible Customer Experience

Norvellm™ aims to maintain a professional customer experience through:

Clear business identification;
Accessible communication channels;
Consistent policy information;
Reasonable support procedures;
Accurate product presentation.

We continuously review our website information and customer service processes to improve clarity and usability.

Contact Norvellm™

For product questions, order-related concerns, transportation questions, return requests, refund inquiries, or other customer service matters:

Email: service@norvellm.com
Phone: +86 17838730219

Customer support requests are normally reviewed and responded to within 3 business days.

Policy Relationship

The Norvellm™ About Us page should be read together with:

Contact Us;
FAQ;
Privacy Policy;
Return Policy;
Shipping Policy;
Terms of Service;
Terms of Use.

These pages are designed to provide consistent information about the operation of Norvellm™.

Updates

Norvellm™ may update this page when business operations, website functions, product information, customer service procedures, or applicable requirements change.

Any updated version will continue to reflect the responsible business information listed above.

Official Business Record

Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219