Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Return Overview
Norvellm™ aims to provide customers with a clear and reasonable return process.
This Return Policy explains the conditions, procedures, responsibilities, and general requirements for requesting a return.
Eligible products may be requested for return within:
30 calendar days after delivery
Customers should contact Norvellm™ before sending any product back.
Company Information
The business responsible for this Return Policy is:
Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219
Return Period
Customers may request an eligible return within:
30 calendar days after delivery
The return period begins from the date the product is delivered.
Requests submitted after the applicable return period may not qualify for return review unless required by applicable law.
How to Request a Return
Before returning a product, customers should contact Norvellm™ customer support.
Please provide:
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Order information;
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Product name;
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Reason for return;
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Description of the issue;
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Photos or videos where applicable.
Customer support contact:
Email: service@norvellm.com
Phone: +86 17838730219
Our team will review the request and provide applicable return instructions.
Return Conditions
For an eligible return, products should generally:
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Be requested within the 30-calendar-day return period;
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Remain in reasonable condition;
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Include original components where reasonably possible;
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Include accessories supplied with the product where applicable;
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Not show damage caused by misuse, improper handling, or unauthorized modification.
Reasonable inspection of a product does not automatically invalidate a return request.
Product Inspection
After a returned product is received where applicable, Norvellm™ may review:
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Product identity;
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Product condition;
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Included components;
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Accessories;
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Signs of use;
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Damage;
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Compliance with return requirements.
The review helps determine whether the return request meets the applicable conditions.
Return Address Information
Customers should not send products to the public business address without receiving return instructions.
The business address displayed on the Norvellm™ website identifies:
Hangzhou Yunjin Zhilian Technology Co., Ltd.
as the company operating Norvellm™.
However, the appropriate return destination may vary depending on the specific order and return arrangement.
The correct return information will be provided after review.
Change-of-Mind Returns
Customers may request a return when they no longer wish to keep a correctly supplied product, subject to the applicable return conditions.
Examples may include:
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Change of preference;
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Product no longer needed;
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Incorrect selection despite accurate product information.
For such returns, return transportation responsibility may depend on the circumstances of the return request.
Damaged Products
If a product arrives damaged, customers should contact Norvellm™ promptly.
Please provide:
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Order information;
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Product details;
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Photos;
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Videos if available;
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Description of the damage.
We will review the information and determine an appropriate solution.
Defective Products
If a product appears defective or does not function as described, customers should contact:
Email: service@norvellm.com
Phone: +86 17838730219
Please provide sufficient information to help us understand the issue.
Depending on the circumstances, an appropriate resolution may include:
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Replacement;
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Return arrangement;
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Refund;
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Other reasonable corrective action.
Incorrect Products
If a customer receives an incorrect product, please contact Norvellm™ customer support.
Customers should provide:
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Order details;
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Product received;
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Photos if available.
We will review the issue and provide appropriate assistance.
Missing Components
If a product arrives with missing components or accessories that should have been included, customers should contact support.
Please provide relevant product and order information.
Return Transportation
Return transportation arrangements may depend on the reason for the return.
For preference-based returns involving correctly supplied and non-defective products, return transportation responsibility may apply to the customer.
For products that are damaged, defective, incorrect, or materially inconsistent with the applicable description, Norvellm™ will review the situation and determine an appropriate solution.
Refund Processing
After a return has been reviewed and approved where applicable, approved refunds are generally completed within:
7–10 business days
The refund timeframe begins after the applicable review and approval process has been completed.
Refund Questions
If an approved refund has not been received within the expected timeframe, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Please provide:
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Order information;
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Refund details;
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Relevant communication records if available.
Order Cancellation
If a customer wishes to cancel an order, the request should be submitted as soon as possible.
Whether cancellation is possible depends on the actual order preparation and dispatch status.
Once an order has progressed into fulfillment or transportation, cancellation may no longer be possible.
Fraud Prevention
Norvellm™ may review situations involving:
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False return claims;
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Product substitution;
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Deliberate damage;
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Misuse of the return process;
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Fraudulent activity.
This does not prevent legitimate customers from submitting reasonable return requests or product concerns.
Customer Rights
Nothing in this Return Policy is intended to limit rights that cannot legally be excluded under applicable consumer protection requirements.
Where mandatory legal requirements provide additional protections, those requirements will apply.
Return Support Contact
Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219