Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Shipping Overview
Norvellm™ aims to provide customers with clear transportation information and a reliable shopping experience.
This Shipping Policy explains general transportation procedures, estimated delivery timeframes, tracking information, delivery concerns, and customer assistance related to shipments.
Company Information
The business responsible for this Shipping Policy is:
Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219
Order Preparation and Dispatch
After an order is submitted, products require preparation before being transferred to a transportation carrier.
Preparation time may vary depending on:
-
Product availability;
-
Order details;
-
Fulfillment requirements;
-
Operational circumstances.
The estimated transportation timeframe described in this policy begins after dispatch.
Estimated Transportation Time
The estimated transportation period is:
3–7 business days after dispatch
This timeframe refers to carrier transportation after the order has been dispatched.
Actual delivery timing may vary depending on:
-
Destination;
-
Carrier conditions;
-
Local delivery circumstances;
-
Weather;
-
Public holidays;
-
Transportation disruptions;
-
Other factors outside reasonable operational control.
Shipping Information
Customers should provide complete and accurate delivery information when placing an order.
Important information includes:
-
Recipient name;
-
Delivery address;
-
Contact information;
-
Other necessary delivery details.
Incorrect or incomplete delivery information may affect transportation progress.
Tracking Information
Where tracking information is available, it is generally provided after dispatch.
Customers should understand that carrier systems may require additional time before displaying the first tracking update.
A delay in tracking updates does not automatically mean that a shipment has been lost.
Tracking Assistance
If customers have questions regarding tracking information, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Please provide:
-
Order information;
-
Tracking number if available;
-
Description of the concern.
Customer support requests are normally reviewed and responded to within:
3 business days
Delivery Delays
Transportation delays may occur due to circumstances including:
-
Carrier delays;
-
Weather conditions;
-
Regional transportation issues;
-
Public holidays;
-
Incorrect delivery information;
-
Other circumstances outside reasonable operational control.
If a shipment appears significantly delayed, customers may contact Norvellm™ for assistance.
We will review available information and provide reasonable support.
Delivered but Missing Packages
If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first check:
-
Delivery location;
-
Mailbox;
-
Package storage area;
-
Household members;
-
Reception area;
-
Building management;
-
Carrier notices;
-
Other secure locations.
If the package remains unavailable, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Norvellm™ may review available delivery information and related circumstances.
Address Changes
If a customer needs to update delivery information, the request should be submitted as soon as possible.
Whether an address change can be completed depends on:
-
Order preparation status;
-
Fulfillment progress;
-
Dispatch status.
After dispatch, changes may no longer be possible.
Customers are responsible for providing accurate delivery information when placing orders.
Lost Shipments
If a shipment appears to have been lost during transportation, customers should contact Norvellm™.
Please provide:
-
Order details;
-
Tracking information;
-
Description of the issue.
We will review available information and determine an appropriate solution based on the circumstances.
Damaged Shipments
If a product arrives damaged due to transportation, customers should contact Norvellm™ promptly.
Please provide:
-
Order information;
-
Product details;
-
Photos;
-
Videos if available;
-
Description of the damage.
The information will help us evaluate the issue and provide appropriate assistance.
Incorrect Deliveries
If a customer receives:
-
Incorrect product;
-
Missing product;
-
Product different from the ordered item;
please contact customer support.
Please provide relevant order information and supporting details.
Delivery Responsibility
Customers are responsible for providing accurate and complete delivery information.
Norvellm™ will make reasonable efforts to support customers with transportation concerns and delivery-related questions.
Relationship Between Shipping and Returns
Transportation issues and return requests may involve different review procedures.
Customers requesting returns should refer to the Return Policy.
Eligible products may be requested for return within:
30 calendar days after delivery
Refund Related to Shipping Issues
Where a refund is approved, refunds are generally completed within:
7–10 business days
The timeframe begins after the applicable review and approval process has been completed.
Customer Support
For transportation questions, tracking assistance, delivery concerns, or shipping-related issues:
Email: service@norvellm.com
Phone: +86 17838730219
Customer support requests are normally reviewed and responded to within:
3 business days
Shipping Contact Information
Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219