Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Frequently Asked Questions
About Norvellm™
Who operates Norvellm™?
Norvellm™ is operated by:
Hangzhou Yunjin Zhilian Technology Co., Ltd.
The legal representative of the company is:
Tong Yong
Norvellm™ is the customer-facing retail brand operated by Hangzhou Yunjin Zhilian Technology Co., Ltd.
Company Contact Information
How can I contact Norvellm™?
Customers may contact us through the following official channels:
Email: service@norvellm.com
Phone: +86 17838730219
Business Address:
Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Customer support requests are normally reviewed and responded to within:
3 business days
Product Questions
Where can I find product information?
Product information is available on the relevant product pages.
Depending on the product, information may include:
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Product features;
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Product specifications;
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Materials;
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Dimensions;
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Intended use;
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Compatibility information;
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Care instructions where applicable.
Customers are encouraged to review product information before placing an order.
Why might the product appearance differ slightly from website images?
Minor differences may occur because of:
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Lighting conditions;
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Screen settings;
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Photography methods;
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Manual measurements;
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Manufacturing batches;
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Packaging updates.
Small variations that do not materially affect product function or intended use are not automatically considered product defects.
If a customer believes the received product is materially different from the description, please contact customer support.
Order Questions
Can I change my order after purchase?
If you need to request an order change, please contact Norvellm™ customer support as soon as possible.
Whether a change can be completed depends on:
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Order preparation status;
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Fulfillment progress;
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Dispatch status.
Once an order has entered later fulfillment or transportation stages, some changes may no longer be possible.
What information should I provide when contacting support?
To help us review your request efficiently, please provide:
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Order information;
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Product name;
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Description of the issue;
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Relevant photographs or videos if applicable;
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Other information directly related to the request.
Customers should only provide information reasonably necessary for handling their inquiry.
Shipping Questions
How long does shipping take?
The estimated transportation period is:
3–7 business days after dispatch
This timeframe refers to carrier transportation after dispatch.
Actual delivery timing may vary depending on:
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Destination;
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Carrier conditions;
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Regional circumstances;
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Weather;
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Other transportation factors.
Is the shipping time guaranteed?
The transportation timeframe is an estimate.
Although Norvellm™ aims to provide reliable delivery services, actual delivery timing may be affected by circumstances outside reasonable operational control.
When will tracking information be available?
Where tracking information is available, it is generally provided after dispatch.
Carrier systems may require additional time before the first tracking update becomes visible.
What should I do if my tracking information does not update?
If tracking information remains unchanged for an unusual period, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Please provide:
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Order information;
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Tracking number if available;
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Description of the issue.
Delivery Questions
What should I do if my package shows delivered but I cannot find it?
Please check:
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Delivery location;
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Mailbox;
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Package area;
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Household members;
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Reception area;
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Building management;
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Carrier notices;
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Other secure delivery locations.
If the package cannot be located after checking these areas, please contact customer support.
Norvellm™ may review available delivery information and relevant circumstances.
Return Questions
What is the return period?
Eligible products may be requested for return within:
30 calendar days after delivery
Customers should contact support before sending any return.
How do I request a return?
To request a return, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Please provide:
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Order information;
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Product details;
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Reason for return;
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Supporting information if applicable.
After review, applicable return instructions will be provided.
Where should I send my return?
Customers should not send products before receiving return instructions.
The public business address shown on the website identifies the company operating Norvellm™.
It is not automatically the return destination for every order.
The applicable return address will be provided after review.
Refund Questions
How long does a refund take?
Approved refunds are generally completed within:
7–10 business days
The refund timeframe begins after the applicable review and approval process has been completed.
What if my approved refund has not arrived?
If the expected refund timeframe has passed, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Please provide:
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Order information;
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Refund details;
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Relevant communication records if available.
Product Issue Questions
What should I do if my product arrives damaged?
If your product arrives damaged, please contact us promptly.
Please provide:
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Order information;
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Product details;
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Photos;
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Videos if available.
We will review the situation and determine an appropriate solution.
What if I receive the wrong product?
If you receive an incorrect product, please contact customer support.
Please provide:
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Order information;
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Product received;
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Photos if available.
We will review the issue and provide appropriate assistance.
What if my product is defective?
If a product appears defective or does not function as described, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
We may request additional information to understand the issue.
Customer Service Questions
How quickly does customer support respond?
Norvellm™ normally reviews and responds to customer requests within:
3 business days
Complex issues involving transportation investigation, product review, or additional verification may require additional time.
Where can I find detailed store policies?
Customers may review:
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Privacy Policy;
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Return Policy;
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Shipping Policy;
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Terms of Service;
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Terms of Use;
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Contact Us.
These policies explain the operating standards and service procedures of Norvellm™.
Official Business Information
Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219