TERMS OF SERVICE

Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Overview

These Terms of Service describe the rules and conditions that apply to the use of Norvellm™ services, including website access, product information, orders, transportation, returns, refunds, and customer support.

By accessing or using the Norvellm™ website, customers and visitors agree to follow these Terms of Service and other applicable store policies.

Company Information

The business responsible for operating Norvellm™ is:

Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219

Website Use

Visitors may use the Norvellm™ website for lawful purposes, including:

• Viewing product information;

• Learning about store services;

• Submitting legitimate orders;

• Contacting customer support;

• Reviewing policies and service information.

Users should not use the website in a manner that violates applicable laws, damages website functionality, or interferes with other customers' legitimate use.

Product Information

Norvellm™ aims to provide product information that is clear, accurate, and useful.

Product information may include:

• Product images;

• Product descriptions;

• Materials;

• Dimensions;

• Features;

• Intended use;

• Compatibility information;

• Other relevant specifications.

Customers should review applicable product information before submitting an order.

Product Presentation and Variations

Product images and descriptions are intended to represent products as accurately as reasonably possible.

Minor differences may occur due to:

• Photography conditions;

• Lighting;

• Screen settings;

• Manual measurements;

• Manufacturing batches;

• Packaging updates.

A minor variation that does not materially affect product function or intended use does not automatically represent a product defect.

Orders

When a customer submits an order, the customer agrees to provide accurate and complete information necessary for order processing and delivery.

Order-related information may include:

• Customer information;

• Delivery details;

• Product selection;

• Contact information.

Customers should review order information carefully before submission.

Order Changes and Cancellation

Customers who need to change or cancel an order should contact Norvellm™ as soon as possible.

Whether a request can be completed depends on:

• Order preparation status;

• Fulfillment progress;

• Dispatch status.

Once an order has entered later fulfillment or transportation stages, changes or cancellation may no longer be possible.

Transportation

Norvellm™ provides estimated transportation information to help customers understand delivery expectations.

The estimated transportation period is:

3–7 business days after dispatch

Actual delivery timing may vary depending on:

• Destination;

• Carrier conditions;

• Weather;

• Regional circumstances;

• Other factors outside reasonable operational control.

Tracking and Delivery Support

Where tracking information is available, it is generally provided after dispatch.

If customers experience tracking concerns, delayed delivery, or shipment-related questions, they may contact:

Email: service@norvellm.com
Phone: +86 17838730219

Customer support requests are normally reviewed and responded to within:

3 business days

Returns

Eligible products may be requested for return within:

30 calendar days after delivery

Customers should contact Norvellm™ before sending any product.

Return procedures and requirements are explained in the Return Policy.

Refunds

Approved refunds are generally completed within:

7–10 business days

The refund timeframe begins after the applicable review and approval process has been completed.

Damaged, Defective, or Incorrect Products

Customers should contact Norvellm™ if a product arrives:

• Damaged;

• Defective;

• Incorrect;

• Missing important components;

• Materially inconsistent with the applicable description.

Customers may be asked to provide:

• Order information;

• Photos;

• Videos;

• Description of the issue.

After review, Norvellm™ will determine an appropriate solution based on the circumstances.

Customer Responsibilities

Customers agree to:

• Provide accurate information;

• Use products appropriately;

• Follow applicable return procedures;

• Protect account information where applicable;

• Communicate honestly regarding service requests.

Prohibited Activities

Users must not:

• Attempt unauthorized access to website systems;

• Introduce harmful software;

• Interfere with website operation;

• Submit fraudulent information;

• Abuse customer service procedures;

• Misrepresent product conditions intentionally;

• Use the website for unlawful purposes.

Intellectual Property

The Norvellm™ name, branding, website materials, written content, graphics, layouts, and other original materials may be protected by applicable intellectual property laws.

Customers and visitors may not copy, reproduce, distribute, modify, or use protected materials without appropriate authorization.

Third-Party Services

Norvellm™ may rely on third-party providers for certain operational functions, including:

• Website infrastructure;

• Hosting;

• Transportation;

• Customer communication;

• Security;

• Other necessary business services.

Third-party involvement does not change the responsibility of Norvellm™ as the operating brand.

Privacy

Customer information is handled according to the Norvellm™ Privacy Policy.

The Privacy Policy explains:

• Information collection;

• Information use;

• Cookies;

• Service providers;

• Security practices;

• Privacy choices.

Limitation of Website Availability

Norvellm™ aims to maintain reliable website access.

However, temporary interruptions may occur because of:

• Maintenance;

• Technical issues;

• Network problems;

• Security events;

• Circumstances outside reasonable operational control.

Continuous website availability cannot be guaranteed.

Policy Relationship

These Terms of Service should be read together with:

• Privacy Policy;

• Return Policy;

• Shipping Policy;

• Terms of Use;

• FAQ;

• Contact Us.

Together, these policies describe the operating standards and customer service procedures of Norvellm™.

Policy Updates

Norvellm™ may update these Terms of Service when:

• Business practices change;

• Website functions change;

• Customer service procedures change;

• Applicable requirements change.

Updated versions will continue to identify the responsible company information.

Customer Support Contact

For questions regarding these Terms of Service:

Email: service@norvellm.com
Phone: +86 17838730219

Customer support requests are normally reviewed and responded to within:

3 business days

Official Business Information

Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219