TERMS OF USE

Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Website Use Overview

These Terms of Use explain the rules and conditions for accessing and using the Norvellm™ website.

By visiting or using this website, visitors agree to follow these Terms of Use and applicable laws.

These Terms of Use apply to website browsing, content access, website functions, communications, and visitor behavior.

Store transactions, orders, transportation, returns, and refunds are additionally governed by the applicable Norvellm™ policies.

Company Information

The website is operated by:

Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219

Acceptance of Terms

By accessing, browsing, or using the Norvellm™ website, visitors acknowledge that they have read and understood these Terms of Use.

Visitors who do not agree with these Terms should discontinue use of the website.

Permitted Website Use

Visitors may use the Norvellm™ website for legitimate purposes, including:

• Viewing product information;

• Learning about Norvellm™ services;

• Reviewing store policies;

• Contacting customer support;

• Making lawful purchases;

• Accessing publicly available website content.

Website use must remain consistent with these Terms and applicable laws.

Prohibited Website Activities

Visitors must not intentionally:

• Attempt unauthorized access to website systems;

• Interfere with website operation;

• Introduce malicious software;

• Damage website security;

• Collect information through unauthorized methods;

• Submit fraudulent information;

• Impersonate another person or organization;

• Misrepresent an affiliation with Norvellm™;

• Abuse website functions;

• Use the website for unlawful purposes.

Norvellm™ reserves the right to take reasonable measures to protect website security and customer experience.

Website Information Accuracy

Norvellm™ aims to provide website information that is clear, useful, and reasonably accurate.

Website information may include:

• Product descriptions;

• Product images;

• Service information;

• Policy information;

• Customer support details.

Although reasonable efforts are made to maintain accuracy, occasional technical, formatting, inventory, or informational updates may be required.

When material information changes, Norvellm™ may update the relevant website content.

Product Information Use

Product information provided on the website is intended to help customers understand available products.

Customers should review:

• Product descriptions;

• Specifications;

• Features;

• Intended use;

• Other relevant information;

before placing an order.

Minor differences may occur because of:

• Photography;

• Lighting;

• Screen settings;

• Manual measurements;

• Manufacturing processes;

• Packaging updates.

Such minor differences do not automatically represent a product issue unless they materially affect the product.

Intellectual Property Rights

The Norvellm™ brand name, logo, website design elements, original text, graphics, images, layouts, and other original materials may be protected by applicable intellectual property laws.

Visitors may access website materials for personal and lawful purposes.

Without authorization, visitors must not:

• Copy;

• Reproduce;

• Modify;

• Distribute;

• Publish;

• Commercially use;

protected website materials.

Brand Representation

Third parties must not use Norvellm™ branding in a manner that may falsely suggest:

• Official partnership;

• Authorization;

• Ownership;

• Sponsorship;

• Endorsement.

Any use that creates misleading association with Norvellm™ is prohibited.

Website Availability

Norvellm™ aims to provide reliable website access.

However, temporary interruptions may occur because of:

• Website maintenance;

• Technical updates;

• Hosting issues;

• Network problems;

• Security measures;

• Circumstances outside reasonable operational control.

Norvellm™ does not guarantee uninterrupted website availability at all times.

External Links

The Norvellm™ website may contain links to external websites or services operated by third parties.

These external websites operate independently and may maintain their own:

• Terms;

• Privacy practices;

• Security procedures.

Visitors should review applicable information before interacting with third-party services.

Customer Communications

Visitors and customers may contact Norvellm™ regarding:

• Product questions;

• Order concerns;

• Transportation questions;

• Return requests;

• Refund inquiries;

• Website issues.

Customers should provide accurate information when communicating with support.

Customer support contact:

Email: service@norvellm.com
Phone: +86 17838730219

Customer requests are normally reviewed and responded to within:

3 business days

Privacy and Information Handling

Information collected through website use or customer interactions is handled according to the Norvellm™ Privacy Policy.

The Privacy Policy explains:

• Information collection;

• Information usage;

• Cookies;

• Security practices;

• Privacy choices;

• Third-party service providers.

Website Security

Visitors must not attempt to:

• Bypass security measures;

• Access restricted systems;

• Modify website functions without authorization;

• Introduce harmful code;

• Interfere with website infrastructure.

Norvellm™ may take reasonable action to protect the website, customers, and business operations.

Relationship With Other Policies

These Terms of Use should be read together with:

• Terms of Service;

• Privacy Policy;

• Return Policy;

• Shipping Policy;

• FAQ;

• Contact Us.

These documents collectively describe the rules, procedures, and service standards of Norvellm™.

Customer Service Standards

The following service standards apply across Norvellm™ policies:

Return Period:
30 calendar days after delivery

Refund Processing:
7–10 business days after applicable review and approval

Transportation Time:
3–7 business days after dispatch

Customer Support Response:
Within 3 business days

Changes to These Terms

Norvellm™ may update these Terms of Use when necessary due to:

• Changes in website functions;

• Changes in business operations;

• Changes in customer service procedures;

• Applicable legal or regulatory requirements.

The updated version will continue to identify the responsible business information.

Limitation of Responsibility

Norvellm™ aims to provide reliable website information and services.

However, no online platform can guarantee that every website function will always operate without interruption or technical issues.

Nothing in these Terms is intended to exclude rights or responsibilities that cannot legally be excluded.

Official Contact Information

Brand: Norvellm™
Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@norvellm.com
Phone: +86 17838730219