PRIVACY POLICY

Norvellm™
Legal & Support Center

Company Hangzhou Yunjin Zhilian Technology Co., Ltd.

Brand Norvellm™

Legal Representative Tong Yong

Address Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Email service@norvellm.com

Phone +86 17838730219

Customer Service Hours 8:00 AM–10:00 PM

Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Privacy Overview

Norvellm™ respects the importance of personal information protection.

This Privacy Policy explains how Hangzhou Yunjin Zhilian Technology Co., Ltd., as the operator of Norvellm™, may collect, use, store, and protect information related to visitors, customers, orders, website interactions, and customer service communications.

We aim to handle information responsibly and only use information where reasonably necessary for legitimate business operations, customer service, website functionality, security, and applicable legal requirements.

Information We May Collect

Depending on how customers interact with Norvellm™, we may collect information including:

Name;
Email address;
Telephone number;
Shipping address;
Billing-related information where applicable;
Order details;
Product information;
Transportation information;
Tracking information;
Return or refund information;
Customer support communications;
Information voluntarily provided by customers.

Customers should only provide information reasonably necessary for the relevant service request.

Information Collected Through Website Use

When visitors access the Norvellm™ website, certain technical information may be collected automatically.

This information may include:

Browser type;
Device type;
Operating system;
Internet Protocol address;
Pages visited;
Website interaction information;
Access timestamps;
Technical security information;
Cookie-related information.

This information may help us maintain website functionality, improve user experience, analyze website performance, and protect website security.

How We Use Information

Information may be used for purposes including:

Processing customer orders;
Providing customer support;
Arranging transportation;
Assisting with tracking inquiries;
Managing return requests;
Processing approved refunds;
Communicating order updates;
Improving website functions;
Maintaining business records;
Detecting suspected fraud or misuse;
Protecting website security;
Complying with applicable legal requirements.

Order and Service Information

When customers purchase products or contact Norvellm™, information may be used to provide requested services.

This may include:

Confirming orders;
Supporting transportation arrangements;
Responding to questions;
Reviewing product concerns;
Handling return requests;
Maintaining customer service records.

Transportation Information

Where necessary for delivery, information required to prepare, transport, track, or investigate shipments may be shared with relevant logistics providers, carriers, or service partners.

Such information is limited to what is reasonably necessary for the applicable transportation purpose.

Cookies and Similar Technologies

Norvellm™ may use cookies and similar technologies to support:

Website operation;
User preferences;
Security functions;
Website performance;
Analytics;
Service improvement.

Visitors may manage certain cookie settings through available browser controls.

Disabling certain cookies may affect some website functions.

Third-Party Service Providers

Norvellm™ may work with third-party service providers where reasonably necessary for business operations.

These providers may support:

Website hosting;
Technical infrastructure;
Transportation;
Customer communication;
Security;
Analytics;
Data storage;
Other operational services.

Such providers are expected to handle information according to applicable requirements and only for relevant purposes.

Information Security

Norvellm™ uses reasonable administrative, technical, and organizational measures designed to reduce risks of:

Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure.

However, no internet-based service can guarantee absolute security.

Customers should also take reasonable precautions when protecting their own devices and account information.

Information Retention

Information may be retained for periods reasonably necessary for:

Completing customer service;
Maintaining transaction records;
Resolving disputes;
Protecting business security;
Preventing fraud;
Meeting applicable legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

Privacy Rights

Depending on applicable laws, individuals may have rights regarding their personal information, including:

Access;
Correction;
Deletion;
Restriction;
Objection;
Other applicable privacy choices.

Requests may be submitted through:

Email: service@norvellm.com
Phone: +86 17838730219

We may request reasonable information to verify the identity of the requester before processing certain requests.

Children's Privacy

Norvellm™ does not knowingly seek to collect personal information from children where applicable law requires authorization that has not been obtained.

If information is identified as having been collected improperly, reasonable steps may be taken.