Norvellm™ is owned and operated by Hangzhou Yunjin Zhilian Technology Co., Ltd. | Legal Representative: Tong Yong | Email: service@norvellm.com | Phone: +86 17838730219
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Customer Support Center
Norvellm™ provides customer assistance for product questions, order-related concerns, transportation inquiries, return requests, refund questions, and other matters connected with our store services.
We aim to provide customers with a clear communication channel and practical assistance throughout their interaction with Norvellm™.
Official Contact Information
Brand: Norvellm™
Operating Company: Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Business Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Customer Service Email: service@norvellm.com
Customer Service Phone: +86 17838730219
Customer Service Availability
Customers may submit inquiries through our official contact channels.
Email Support: Available for customer requests
Telephone Contact: Available through the listed customer service phone number
Customer service requests are normally reviewed and responded to within:
3 business days
Before Contacting Us
To help us understand and resolve your request efficiently, please include relevant information whenever possible.
Depending on the situation, useful information may include:
-
Order reference information;
-
Product name;
-
Description of the concern;
-
Delivery details;
-
Tracking information;
-
Product photographs;
-
Product videos.
Customers should only provide information reasonably necessary for handling the request.
Product Questions
If you need additional information before making a purchase decision, you may contact our support team.
Questions may include:
-
Product features;
-
Product specifications;
-
Usage information;
-
Compatibility questions;
-
General product clarification.
We will make reasonable efforts to provide available information.
Order Assistance
If you need assistance regarding an existing order, please contact us as soon as possible.
Requests may involve:
-
Order information clarification;
-
Product-related questions;
-
Transportation concerns;
-
Delivery assistance;
-
Return guidance.
Whether a requested adjustment can be completed depends on the actual status of the order and fulfillment process.
Transportation Support
Norvellm™ provides transportation assistance for customers who have questions regarding shipment progress.
The estimated transportation period is:
3–7 business days after dispatch
Transportation time may vary depending on destination, carrier conditions, regional circumstances, and other factors outside reasonable operational control.
For transportation questions, please provide:
-
Order information;
-
Tracking details if available;
-
Description of the issue.
Return Assistance
Customers who wish to request a return should contact our support team before sending products.
Eligible returns may be requested within:
30 calendar days after delivery
Our support team will provide applicable return instructions after reviewing the request.
Refund Questions
Approved refunds are generally completed within:
7–10 business days
The timeframe begins after the applicable review and approval process has been completed.
If you have a question regarding an approved refund, please contact:
Email: service@norvellm.com
Phone: +86 17838730219
Product Problems
If a product arrives:
-
Damaged;
-
Defective;
-
Incorrect;
-
Missing important components;
-
Materially different from the applicable description;
please contact us promptly.
Supporting information such as photographs or videos may help us review the situation more efficiently.
Customer Communication Standard
Norvellm™ aims to provide:
-
Clear responses;
-
Accurate information;
-
Reasonable assistance;
-
Consistent service procedures.
Customer concerns are reviewed according to the information available and the circumstances of each request.
Business Contact Record
Norvellm™
Hangzhou Yunjin Zhilian Technology Co., Ltd.
Legal Representative: Tong Yong
Email: service@norvellm.com
Phone: +86 17838730219
Address: Room 110, Unit 4, Building 1, No. 13 Nangonghe Road, Linping Subdistrict, Linping District, Hangzhou City, Zhejiang Province